Privacy Policy

Thank you for your interest in Custom T House. We respect your privacy and will collect and process your personal data in compliance with the applicable legal requirements at all times. We will never rent or sell your personal data for marketing or other purposes.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


Personal data means any information relating to you, provided that you can be identified or are identifiable (directly or indirectly) with such information. For example, personal data includes your name, address, phone, fax or mobile phone number as well as your e-mail address. Personal data does not include information of a general nature that does not identify you; for example, the number of users of the “Site”


You may generally visit the site without providing information to us which directly identifies you. However, please be aware that in this case you may not be able to use certain parts of the site or particular services offered by us.


When you visit and use the site our web server, due to technical reasons, automatically collects your IP address, the date and time of your visit of the site, the sites visited on the site, the referrer website, your browser type (e.g. Microsoft Explorer or Mozilla Firefox), your operating system (e.g. Microsoft Windows 10), the domain name and the address of your internet access provider.


(a) We collect personal data that you have provided to us on a voluntary basis for the purposes to provide, operate and manage the site as well as to provide our services in accordance with our user agreement

For example, we collect (a) your user name and e-mail address when you create an user account and register for the site; (b) your name, delivery address, phone number, e-mail address, bank respectively payment information when you order a product via the site; (c) your name, address, phone number, e-mail address, bank account details and tax status respectively tax file number when you sell products via the site; and (d) your e-mail address when you complete a form or send us an e-mail. When we collect your personal data, we inform you whether the designation of certain personal data is compulsory or optional and of the possible consequences that arise in case of the absence of a designation.

(b) Provided that you have given us your consent, we further collect your e-mail address when you register for our newsletter and promotional messages.

Further we may process your personal data for the purpose of preventing fraud on the Marketplace. This processing is necessary for the purpose of our legitimate interests. Our legitimate interests in this context are the protection of the integrity of the site, our services, our system as well as our users.

Further, we process your personal data for our endeavors (a) to provide you with an optimal and meaningful user experience on the site and within our services; and (b) to improve and optimize the site and our services, the layout and content of the site. This processing is necessary for the purpose of our legitimate interests. Our legitimate interests are to provide an optimal and meaningful user experience on the site which fulfills your expectations and needs as well as our commercial interests.

Provided that you have given us your consent, we will further use the personal data collected for the provision and optimization of our marketing measures via e-mail, in particular, the provision of our newsletter and other promotional messages on our events, services, products and/or special offers. You may withdraw your consent at any time with future effect.

You may, at any time, opt out from receiving such communications by following the instructions included in each e-mail or contacting Custom T House. customer service e.g. by sending us an e-mail to the contact details by visiting the site Contact Us (which can also be reached by clicking “Contact” on the bottom of the homepage of the Site). If you have consented to it, we will also use your e-mail address to send you useful information about using the Site services from time to time.

This processing is based on consent given by you. Further, we may process your web server information in cooperation with your internet access provider and/or local authorities in cases of a system misuse in order to investigate and identify the originator of such system misuse. This processing is necessary for the purpose of our legitimate interests. Our legitimate interests in this context are the protection of the integrity of the site, our services, our system as well as our users


Your personal data is very important and helpful for us to provide and optimize our services and the site. We do not share personal data with any third party, unless this (a) is necessary to fulfill our services and/or the provision of the site; (b) is permitted by applicable law; or (c) has been agreed by you. Insofar, we share personal data with third parties within the scope specified below:

In order to properly render our services in form of facilitating sales respectively purchases made between users via the site, we have to share your name, the delivery address and phone number on behalf of the selling user with third-party service providers respectively fulfillers for manufacturing, printing, logistics or processing services. Please be aware that the provision of such personal data solely takes place to process the sale respectively purchase of a product made between users via the site. Under no circumstances we provide such personal data to these service providers respectively fulfillers for marketing purposes.

This processing is necessary for the performance of our contract

In particular, we use external service providers for the following purposes in the framework of providing and operating the site as well as our respective services:

a)To host the site and to store its back-end database.

b)To enable and provide the technical basis for user product reviews.

c)To detect, identify and prevent fraudulent use of the site.

d)To monitor the performance of the site as well as to detect and solve issues and errors on the site.

e)To provide customer relationship management, in particular, customer and product support services for the site as well as the identification and resolve of customer support issues via e-mail, web forum, social media or phone.

f)To provide data reporting and enable analysis for our internal business purposes.

g)To organize and manage internal business goals effectively and efficiently.

h)To optimize and enhance our budgeting, corporate performance, analysis and reporting

i)To provide payment services for our users.

j)To provide marketing and marketing optimization services.


While we take all necessary and reasonable steps to keep your information secure, no security system is impenetrable and, due to the inherent nature of the internet, we cannot guarantee that information, during transmission through the internet or while stored on our systems or otherwise, will be absolutely safe from unauthorized access by others. Your payments are handled over an encrypted connection or via a secure third-party data processor. Access to personal data on our databases is subject to reasonable technical safeguards and is restricted to authorized staff on a strict need-to-know basis.


We will only store your personal data as long as necessary to fulfil the purposes for which they were collected or – where the law provides for longer retention periods – for the duration of the retention period required by law. After that your personal data will be deleted.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Custom T House offers many payment methods for users to make payments on our site. We are always working on adding new forms of payment for your convenience.


All prices shown are inclusive of GST in Sale & Non Sale and exclusive of any delivery costs.

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