Shipping , Cancellation & Refund policy

Cancellation & refunds

1. Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been processed for shipping. Remember the cancellation request must be raised from the ID used while ordering on our site. Send us the email on [email protected]

2. When the shipment is delivered and if the customer receives a faulty product (such as incorrect sizing or damaged fabric ) then he or she can raise the return request. 

3 If you have received damaged product/s, no worries, you can return the product and the amount will be refunded in your CTH Wallet once the product is picked and received at our warehouse for approval of cancellation with valid reason. If the product item delivered to you was faulty from our end, then we will proceed with the replacement of the product. Refund will be only given when we receive the product our end and QC verified.

4 .For defective or faulty products please take photos or videos and email us at support@customthouse – we will replace or refund your purchase after confirmation. PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

5. In case of size issues, your product will be eligible for exchange/replace with the preferential size. Two-way courier charges (product pickup charges from your door step + replaced product delivery charges) will be applied during the exchange process. 

6. The COD charges will not be reversed in the case of refunds.

7.Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website.

7. Customization:

-> In case of any size issues in the custom t-shirts, there will be no replacement or refund under any circumstances. 

-> The shoppers are requested to check the size guide before placing the order.

-> The color of the custom t-shirt  may slightly vary as per the customer’s screen resolution.

How do I send the products back?

You can send it back to us via a cost effective courier company or registered post. Reverse pickup will be arranged with two-way courier charges (product pickup charges from your door step + replaced product delivery charges) will be applied during the exchange process.  

In case of any defective product, the shipping charges will be bared by the company and if the wrong order placed by the customer, then he/she have to bear the shipping cost.

If you have any further questions about the return/exchange policy then please contact us at [email protected] or visit the contact us.

Shipping and delivery policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies .

Orders are shipped within 2 working days, Customthouse is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or order confirmation. Delivery of all orders will be to registered address of the as specified at the time of Order.

We currently offer free shipping on all orders over ₹500.

You can reach us at [email protected] with all queries